Effective date: October 08, 2018
Farrelly & Southern Limited (“us”, “we”, or “our”) operates the www.farrellysouthern.ie website and provides a range of services including property letting, property management, property sales and proeprty valuations (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Farrelly & Southern Limited are committed to protecting all personal data that we may hold about you.
All personal data we gather will be processed in accordance with all applicable data protection laws and principles, the EU General Data Protection Regulation 2018 and the Data Protection Acts 1988 and 2003.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
This data may be collected directly by our staff, our website, any applications used by us, or indirectly through a third-party service provider on our behalf. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, County, Eircode/Postal Code, Town/City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Farrelly & Southern Limited uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
We may also process your data for other purposes in line with our data protection policies.
To enable us to support clients with a buyer, rental, seller, letting, management or other enquiry.
1. To respond to correspondence you send to us and fulfil the requests you make to us (for example: viewing requests, valuation requests or information about specific properties);
2. To provide service support and services (for example ongoing management of your property or informing tenants of inspections);
To support us in understanding our clients, tenants and buyers needs
1. To analyse, evaluate and improve our services so that your communication with us and use of our website, are more useful and that the service is the best it can be;
2. To undertake market analysis and research so that we can better understand clients and potential clients needs,; including tailored emails and correspondence relating to your specific housing criteria.
We will only send marketing communications to you if you have provided your consent for us to do so – by coming into the office in person and providing your details, contacting us by phone and providing your details, or via email (in which case you will have received a GDPR consent email) or any of the ways in which we have mentioned in the paragraph above.
Transfer Of Data
Your information, including Personal Data, will be transferred to — and maintained on — computers located in Ireland, where the data protection laws may differ than those from your jurisdiction.
If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there.
Disclosure Of Data
Farrelly & Southern Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Farrelly & Southern Limited
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties.
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
There are various circumstances where we may share personal data with other parties. We may disclose your information to the Residential Tenancies Board if you are a Tenant or Landlord to register the tenancy. For properties where we carry out management and maintenance services, we may also provide your contact details to contractors or management companies where there are works to be carried out.
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
How long do we retain information?
The retention periods differ depending on the purpose of the processing and the nature of the information. How long we keep data is primarily determined by how long we need it for the purposes we are going to use it for, based on your enquiry with us or service you have availed of; as well as for time periods set out in law and the period we need to keep it to defend ourselves against legal action. However, in some cases we may need to keep personal data longer than the above periods. Examples of these situations include legal cases. After the periods set out above, we will anonymise or delete the personal data. Anonymisation means that we will delete certain aspects of the information we hold (such as name and street address) so that we can no longer determine who the data relates to. Please feel free to contact us if you would like more information about data retention periods.
Request for data we are holding about yourself
You have a right to know what personal data we hold on you, why we hold the data, and how we are processing the data.
Please send all your requests to the contact details provided, with as much detail as possible about your requirements to allow us to deal with your request efficiently. Upon receipt of a request, we will have 30 days to provide a response, with an extension of two further months if required. If we require more time to deal with your request, we will notify you of the delay, and the factors resulting in the delay, within 30 days of the receipt of the request. If we refuse your request, we will notify you within 30 days of the receipt of the request accompanied by the reason for refusal.
You are entitled to contact the Office of the Data Protection Commissioner if we refuse your request.
- By email: firstname.lastname@example.org or email@example.com
- By visiting this page on our website: https://farrellysouthern.ie/contact/
- By phone number: +353 (0)1 651 7000
- By mail: Suva House, Main Street, Maynooth, Co.Kildare